Frequently Asked Questions
Are GearMotive products covered by warranty?
New products assembled by GearMotive or GearMotive authorised reseller are covered by start-up warranty, which includes the initial tests to verify product works properly. Start-up warranty is not given, if transmission is disassembled or assembled by non-authorised person.
In the case of transmission break down, broken parts are analyzed by GearMotive and if there is a very clear manufacturing issue visible the warranty covers only parts having the manufacturing error, and if transmission has been used according to other GearMotive given conditions. Warranty covers errors happened in design, machining, heat-treatment or assembly and either of these, which has clearly been a reason for failure.
What is not covered by the warranty?
Heat treatment is our internal process, which allows us to follow the quality of heat treated product, therefore we can give warranty for heat treatment procedure according to above conditions. In generally new and serviced products have close to 100% success rate.
Can I assemble gearset myself?
Some of the gearset installations require transmission case modifications, therefore it depends very much about the product if assembly must be made in GearMotive shop. Some models are easier to assemble and they can be installed by GearMotive authorised shops.